The IngoPay API Process codes below are applicable to the v2 Web Plugin solution based upon the chosen Method of disbursement.
| Code | Message | Applicable Call | Description |
|---|---|---|---|
| 100 | Success | Process | Returned if transaction is successful. |
| 101 | Success - Idempotent Response | Process | Returned when the received unique client assigned participant_unique_id1 value was processed successfully on a prior request. A new transaction is not processed. |
| 102 | Success - Pending Issuer Response | Process | Returned when response from issuer has not been received by the configured client level timeout. Applicable to push transactions. |
| 103 | Success - Payment request received - queued for processing | Async Process | Returned on a successful Async process request. Transaction added to queue for processing |
| 104 | In Progress - Idempotent Response | Process | Returned when the received unique client assigned participant_unique_id1 value was previously received on a prior request and is currently processing. A new posting attempt to the destination account is not initiated. |
| Code | Message | Applicable Call | Description |
|---|---|---|---|
| 700 | Account not currently available for processing via Ingo | Process | Account not available for processing |
| 1042 | Check Digit Failure - Please check account number and try again. | Process | The account number provided failed check digit validation. A mis-key of the account number typically causes this. |
| Code | Message | Applicable Call | Description |
|---|---|---|---|
| 400 | Transaction Failure - Contact Ingo Payments Client Services at 877-739-2926 | Process | One or more required parameters are missing or the value is null. |
| 401 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | The parameters in the call are incorrect. |
| 402 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | The timestamp used in the signature generation is too distant from the current time. |
| 403 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | The API key passed does not exist. |
| 404 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | The API key has been suspended. |
| 405 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Returned if client has been temporarily suspended. |
| 406 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Participant ID does not exist. |
| 407 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Participant signature does not match expected value. |
| 408 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Authorization Failure |
| 412 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Unsupported HTTP method |
| 413 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Invalid S2P type |
| 414 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Invalid Debit type |
| 415 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Route API Disabled |
| 516 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Unauthorized Distribution Type |
| 530 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Unauthorized Account Type |
| 600 | Field validation error - See validation errors for details | Process | Validation error of values on one or more fields in request |
| 609 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Invalid Request to Payment Gateway |
| 610 | MGI staged transaction has expired - Please re-send Verify request | Process | MGI Auth token (from Verify) has expired when calling Process |
| 612 | Unauthorized to use this tender type | Process | An invalid or unauthorized value has been provided for source_of_funds. |
| 708 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Transaction attempted is invalid. |
| 724 | Store not authorized for this transaction type | Process | Store not authorized for this transaction type |
| 800 | Card Swipe Required - Track Data required for this card type | Process | Card Swipe Required - Track Data required for this card type |
| 801 | Invalid track1 data - Please retry card swipe | Process | Invalid track1 data - Please retry card swipe |
| 802 | Invalid track2 data - Please retry card swipe | Process | Invalid track2 data - Please retry card swipe |
| 804 | Invalid Token | Process | Invalid Token |
| Code | Message | Applicable Call | Description |
|---|---|---|---|
| 500 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | General Error - Please contact Ingo Payments immediately. |
| 501 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Response from endpoint was invalid. |
| 502 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Process Timeout |
| 606 | Transaction Staging Request Failure - Please Retry | Verify | MGI / Amex - Transaction Staging Request Failure (Verify) |
| 706 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Transaction Routing Failure |
| 707 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Transaction Routing Failure |
| 709 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Transaction Routing Failure |
| 717 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Transaction Routing Failure |
| 718 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Transaction Routing Failure |
| 750 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Response from Endpoint not recognized |
| 751 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Response from Endpoint not defined |
| 763 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Route not configured for client processing |
| 802 | Transaction Failure - Contact Ingo Payments Client Services at 877-739-2926 | Process | IBP Transaction Routing Failure |
| 815 | Invalid Billpayment Token | Process | An invalid token has been used with BP account_type. |
| 900 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Account Identity Lookup Error |
| 901 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Account Identity Lookup Error |
| 990 | Transaction Failure - Contact Ingo Payments Support at 877-739-2926 | Process | General Error - Please contact Ingo Payments immediately. |
| 999 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | General Error - Please contact Ingo Payments immediately. |
| Code | Message | Applicable Call | Description |
|---|---|---|---|
| 603 | Transaction amount was outside your allowed range | Process | Transaction was above maximum payment amount or below minimum payment amount. |
| 604 | Insufficient funds | Process | Amount exceeds funds available in the participant daily processing assigned cap or prefund balance. |
| 711 | Transaction exceeds single transaction amount limit | Process | Dollar amount of transaction exceeds the limit set by participant, sponsor bank or the Ingo Payments system limit. |
| 712 | Transaction exceeds daily transaction amount limit | Process | Dollar amount of transaction exceeds the limit set by participant, sponsor bank or the Ingo Payments system limit. |
| 713 | Transaction exceeds weekly transaction amount limit | Process | Dollar amount of transaction exceeds the rolling 7-day limit set by participant, sponsor bank or the Ingo Payments system limit. |
| 714 | Transaction exceeds monthly transaction amount limit | Process | Dollar amount of transaction exceeds the rolling 30-day limit set by participant, sponsor bank or the Ingo Payments system limit. |
| 715 | Transaction exceeds max transactions per month limit | Process | Transaction exceeds maximum number of push payments allowed in a rolling 30 day period as set by participant, sponsor bank or the Ingo Payments system limit. |
| 716 | Transaction exceeds 15 day transaction amount limit | Process | Dollar amount of transaction exceeds the rolling 15-day limit set by participant, sponsor bank or the Ingo Payments system limit. |
| 719 | Transaction amount is below Issuer minimum of: $xxxx.xx | Process | Transaction amount is below the minimum amount accepted by the issuer. |
| 720 | Transaction amount is above Issuer maximum of: $xxxx.xx | Process | Transaction amount is above the maximum amount accepted by the issuer. |
| 722 | Transaction exceeds max amount per store daily limit | Process | Transaction exceeds max amount per store daily limit |
| 723 | Transaction exceeds max transactions per store daily limit | Process | Transaction exceeds max transactions per store daily limit |
| 866 | Account Blocked | Process | Issuer Response - Account has been blocked by cardholder - Contact cardholder. |
| 975 | Routing Disabled by Sponsor Bank - Contact Ingo Support at 877-739-2926 | Process | Routing Disabled by Sponsor Bank |
| Code | Message | Applicable Call | Description |
|---|---|---|---|
| 130 | Success - OFAC Suspended | Process | OFAC transaction has been suspended - transaction under review by Ingo Risk Services. |
| 511 | Transaction Failure - Contact Ingo Payments Client Services at 877-739-2926 | Process | OFAC Timeout |
| 514 | Transaction Failure - Contact Ingo Payments Client Services at 877-739-2926 | Process | OFAC Unknown Error |
| 752 | OFAC Declined - Do not honor | Process | OFAC verfication - Potential Match |
| Code | Message | Applicable Call | Description |
|---|---|---|---|
| 701 | Transaction Failure - Contact Ingo Support at 877-739-2926 | Process | Payment destination no longer available for processing. |
| 703 | Transaction Failure- Contact Ingo Payments Client Services at 877-739-2926 | Process | Returned if Issuer/Payee ID passed does not exist. |
| 710 | Issuer Declined - Customer should contact card issuer | Process | The card issuer has declined the posting request. This can be any number of reasons from account status (lost/stolen) to invalid min or max transaction amounts imposed by the issuer. The consumer should be directed to contact the card issuer for more information. |
| 721 | Payment amount exceeds total card limit | Process | Payment causes the card balance to exceed total allowable limit. |
| 790 | Declined - Stand In | Process | Returned when response from issuer has not been received by the configured client level timeout. Applicable to pull transactions. |
| 803 | Invalid card expiration date | Process | Invalid card expiration date |
| 851 | Issuer Declined - Do not honor transaction | Process | Returned if card issuer declines transaction request with - Do not honor response |
| 852 | Issuer Declined - Invalid account number | Process | Returned when response from card issuer indicates invalid account number (no such number) |
| 853 | Issuer Declined - Invalid transaction | Process | Returns when card issuer rejects transaction attempts as invalid. |
| 854 | Issuer Declined - Transaction not permitted to cardholder - Customer ineligible | Process | Returns when card issuer indicates account is not permitted or eligible for attempted transaction. |
| 855 | Transaction Failure - Network Routing Failure - Contact Ingo Support - 877-739-2926 | Process | Returns when routing network indicates card issuer not found, not supported, or network routing uknown |
| 856 | Issuer Declined - Stolen card, pick up card requested | Process | Returns when card issuer responds indicating stolen card, along with a request to pick up card. |
| 857 | Issuer Declined - Pick up card requested | Process | Returns when card issuer response is a request to pick up card, potential special condition. |
| 858 | Issuer Declined - Transaction exceeds account approval amount limit | Process | Returns when card issuer indicates account has exceeded approved withdrawal amount limit. |
| 859 | Issuer Declined - Restricted Card | Process | Returns when card issuer indicates the account is restricted from the transaction attempt. |
| 860 | Issuer Declined - Lost card, pick up card requested | Process | Returns when card issuer indicates card has been lost, along with a request to pick up card. |
| 861 | Transaction Failure - Routing Network Inoperative or Malfunctioning - Contact Ingo Support - 877-739-2926 | Process | Returns when routing network indicates card Issuer or switch is inoperative OR network system malfunction. |
| 862 | Issuer Declined - Insufficient funds | Process | Returns when card issuer indicates the account has insufficient funds to perform the attempted transaction. |
| 863 | Issuer Declined - Transaction exceeds account frequency limit | Process | Returns when card issuer indicates account has exceeded approved withdrawal frequency limit. |
| 864 | Issuer Declined - No checking / credit account | Process | Retuns when card issuer indicates no checking or credit account |
| 865 | Issuer Declined - Invalid transaction amount | Process | Returns when card issuer indicates transaction attempt against account contains an invalid amount. |